Job Opportunity at Sokowatch, Customer Sales Agent

Customer Sales Agent 

About Us: 
Sokowatch is transforming communities across Africa by revolutionizing access to essential goods
and services. By connecting small shops to the digital economy, we fix inefficient supply chains and
provide services previously unavailable to informal businesses. Sokowatch aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers across Kenya, Tanzania, and Rwanda use Sokowatch's mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also
accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Our Vision
Dominate the duka market across Africa by being their #1 partner for all goods and services by 2021.
Sokowatch will provide everything a duka needs, no wholesalers or distributors necessary.

Role:  Customer Sales Agent

Location: Dar es salaam, Tanzania

We seek to employ a highly qualified and motivated Sales Representative who will be responsible for
providing personalized customer service by responding to the needs of customers, driving product
volumes and profit growth in the key retail chains as well as manage customer relationships,
documenting and reporting on customer feedback in order to improve the customer experience.

Reporting to; Customer Sales Lead

Key Responsibilities 

Drive revenue and customer retention through customer relationship management

Assist the delivery agents in customer order generation, as well as customer experience management.

Help our customers navigate both our product portfolio and services

Follow up on leads and prospects to close on the sale

Drive customer satisfaction, through effectively solving customer complaints

Responding promptly to customer inquiries through various channels.

Maintaining a positive, empathetic and professional attitude toward customers at all times

Key Relationships Internal stakeholders: Customer Care Department, Credit team and Delivery Agent Team

External stakeholders: Customers

Key Skills and Competencies

3-5 years of experience in key account management

Diploma in customer service, communications, marketing or a related field

Sales skills ie able to pitch a sale,up-selling and cross-selling 

Great Communication skills

Ability to build relationships

Customer-centric individual

Proven track record in a call center

Excellent negotiation skills

Good organizational and time management skills

Attention to detail

Ability to develop in-depth knowledge about products and markets.

Ability to work under minimal supervision

Good business sense and professional manner.

Positive attitude

Qualified candidates to send their applications to careers@sokowatch.com clearing indicating
‘Warehouse manager Dar es salaam’ on the subject by 30th November 2019.

The successful candidates must be ready to join us ASAP.

Only shortlisted candidates shall be contacted.