Operations Lead
ACCOUNTABILITIES & RESPONSIBILITY AREAS
Resolving major and minor Operation Issues
Following up on Client Related Issues and Cargo for Allocation
Following up with workshop team to get trucks on the road
Interpreting reports from Quality & Compliance Lead for making informed decisions
Set monthly targets and running Ops meetings each morning
Overall responsible for Ops performance and improvement.
Secondary Level of Escalation within Ops
Creating manual expenses in behalf of the operations team
Setting benchmarks and KPI’s for the operations team to be measured monthly
Leave Approvals
EDUCATION, SKILLS AND QUALIFICATIONS
Essential Skills:
Leadership skills to motivate and inspire team members
Clear communication skills ensuring clear and candid information
Strong management skills ensuring efficient use of resources
Computer Literacy to effectively operate and manipulate online management systems
Faultless administration skills ensuring accurate and efficient procedures
Problem solving skills to ensure obstacle to progress are overcome
Qualifications:
A minimum of University Graduate Degree in any relevant discipline or equivalent vocational experience in Transport / Logistics service support
LEAN SIX SIGMA (Desirable)
Project Management (Desirable)
Business Management (Desirable)
Safety Management (Desirable)
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