Job Opportunity at Vodacom, Administrator: M-PESA Agents

Administrator: M-PESA Agents – MPESAN

JOB PURPOSE

The M-PESA Agent Administrator will be responsible to assist the M-PESA support Managers deliver against M-PESA revenue targets through effective management of the M-PESA agent network.

KEY ACCOUNTABILITIES

Daily M-PESA agent network support including agent contract processing, stock management, float monitoring, fraud activity monitoring, PoS allocation, agent communications and training

Assist M-PESA support Managers on identifying & troubleshooting poorly performing M-PESA outlets.

Maintain M-PESA agent Database. Ensure agent information is constantly updated and communicated to other relevant departments and stakeholders

Attend to all M-PESA agent and customer queries and where necessary escalate to relevant departments through remedy and follow up on solutions and respond to enquirers. Attend to all remedy tickets in agreeable time frame

Assist in Reporting weekly/ monthly/ quarterly & annual operational and management reports on agent productivity & completed ongoing and planned activities.

Maintains M-PESA   Starter packs/blisters status and reporting.

Attend walk-in customers logged queries through help desk and escalate to respective departments

Preparing daily, weekly, & Monthly reports on Mpesa, Merchant Activity

Training Preparation, approval and Communication to stakeholders Eg HOR’s, TM’s TDR Companies.

M-Pesa Agents Support & Escalations

M-pesa Agent Creations.

a) E-mail feedback

b) Receipt and preparation of NEW acquisitions request

-Reactivation; replacement of recycled Tills

– Change of Store ownership

c)Preparation & Log  in for creation

d)Daily updates on creation status for HOR/TM’s

e)Starter pack labeling

f)Compile Created file/Tills and Dispatch

 QUALIFICATIONS

Degree in Business Administration or equivalent qualification.
Computer skills training at an intermediate level (excel, word and power point are essential)
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
Job Type : Full-time
Employment Type : Permanent
Closing Date : 01-Nov-19, 11:59:00 PM

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