Job Opportunity at Fastlink Safaris Limited, Cargo Officer

Position: Cargo Officer 

Reports to: Branch Manager
Deadline: 31st August, 2019
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.

Duties and Responsibilities:

Support cargo reservations and bookings whilst providing exemplary customer service

Provide vendor notification for on-time and delayed flights daily

Provide timely shipment status updates to customers

Help to manage GHA performance and provide guidelines and instructions

Support the established performance targets through operational oversight and participation

Prepare flight documentation for crew and Customs

Check and review post-flight documentation

Prepare post-flight reports in a timely and accurate manner

Provide freighter catering uplift and last-minute changes

Coordinate effectively between engineering, airport operations, air traffic control, and vendors to ensure smooth communication and service provision

Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew, etc.

Assist with various administrative station tasks such as SAP

Coordinate weather diversions at diversion sites

Handle diversion of Cathay Pacific Flights when required

Assist with crew administration and support matters at the port

Support station training activities as required

Support station management in supplier oversight including reporting GHA performance issues

Any other reasonable task as requested

Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements

Undertake quality check programs established by Head Office and participate in audits as require

Support Emergency and Accident role as required

Knowledge and Skills:

Diploma and other qualifications

Minimum of 2 years’ experience in the cargo industry is an advantage

Strong communication skills

Natural customer service orientation

Attentive to detail

Knowledge of MS Word, Excel and PowerPoint

How to Apply:

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